PRIVACY NOTICE

OUR SERVICE

Digital Hearing Aid Information Service plc (DHAIS) provides market information to consumers in order to promote, educate and communicate awareness of the various benefits and uses of digital hearing aid technology. Information about our service is presented via print, broadcast, home delivery and digital media channels. In order to manage and deliver this service and to provide the facility of professional care and advice we share and supply the information via an authorised hearing healthcare practice which operates within your local postcode area.

YOUR RIGHT TO PRIVACY

We and the authorised hearing healthcare practices we work with in your area take your privacy extremely seriously. Considerable care is taken to ensure the information we hold about you is securely protected. We will only use your information to assist in providing our service and to communicate with you. You have the right to see the information we hold about you, amend any incorrect detail and request removal of your information from our records where appropriate.

HOW WE USE AND PROCESS THE INFORMATION WE COLLECT ABOUT YOU

We will only collect the information we require to provide you with the information you have requested, known under General Data Protection Regulation (GDPR) as legitimate interest.
This personal information can include, but is not limited to such details as your name, address, telephone numbers, email address and date of birth.

PROTECTING YOUR INFORMATION  AND WHO WE MAY SHARE IT WITH

In order to ensure the information we hold about you is up to date and complete we may use external suppliers who will process your data on our behalf in order to amend and append your data and also in order to send out mailing letters, email, telephone or SMS communications. In all cases, we only use reputable operations who meet our strict terms and conditions with regards to security and legal compliance.
Should you become aware of any inaccuracies regarding the information we hold about you, please let us know and we will amend or delete the information as required promptly.
Your information is secured and transferred in encrypted files that are also password protected. Other than for the purposes of correction, security and communication as previously detailed we will not share your information with any party other than the authorised hearing healthcare practice for your area without your consent.
Specifically, we will not do any of the following unless we inform you prior to collecting your information.

  • We will not transfer your data to any advertising network, advert exchange, data broker or other advertising or monetisation-related service.
  • We will not alter or enhance your data for any purpose – unless we have your consent.
  • We will not use your data to make automated decisions.

 

GENERAL INFORMATION

We may monitor and/or record telephone calls for the purposes of quality control, staff training and compliance.
Once we receive your request we will pass it on to the authorised hearing healthcare practice for your area who will supply the information requested. They may then contact you by telephone, email or text message.
We may also use your data to contact you to enquire about your experience of our service or that of the authorised hearing healthcare practice for your area.

HOW LONG WE KEEP YOUR INFORMATION

How long we keep your information is determined by the purpose for which we use it and our obligations under other laws and regulators. We will always retain your information for 7 years after the date it is no longer needed by us unless you exercise your right to have the information erased

YOUR RIGHTS IN DETAIL

You have the right to ask to see the personal information we hold about you – known as Subject Access Request (SAR). If you feel any information is inaccurate, you can ask us to correct it. You can also ask us to delete information about you (under certain situations), to stop using your personal information for certain purposes, or to give you your information in a portable transferable format. If you would like us to make a change in relation to your rights please contact us using the details below.

UPDATES AND CONTACT INFORMATION

We may make changes to our privacy notice in the future so we recommend you regularly check our notice online at www.dhais.co.uk/privacy notice.
If you have any questions please contact us at Dhais plc, Samian House, 85 Borough High Street, London SE1 1NH. Alternatively email us at: dataprotection@dhais.co.uk or call 0207 407 6645 9.30am to 5.30pm, Monday to Friday.

 

Digital Hearing Aid Information Service

Experience, innovation and expertise keep us at the forefront of the expanding grey market sector

Mark Moss
Nov 2012
2013 Consumers Guide to Hearing Aids
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